Question 1

I don't have my access code

Accepted Answer

No problem, just email Danielle at Danielle@dcsportsphotos.com and we'll help you get back into your account or resend your access information.

Question 2

How will I get my photos?

Accepted Answer

If you didn't select ship to home, your photos will be delivered to your league representative for distribution.If your order arrives after the season has ended, you'll need to attend a scheduled pickup time to receive your photos.If your league has lost your photos, please contact us and we'll do our best to help track them down.We track all deliveries, and ship to home is always available as an option if you'd prefer your photos come directly to you.

Question 3

Do I need separate orders for each of my kids?

Accepted Answer

Our new system does allow combining orders, however we do prefer sepertae orders or each child unless you are shipping to home.

Question 4

What if I miss photo day ?

Accepted Answer

Just email Danielle at Danielle@dcsportsphotos.com. Often, we can arrange for your athlete to attend another team's session. If you'd prefer a personalized session at your location, custom photo sessions start at $250.we will not hold team photos for missing players we will not add players to team photos or make up shoots.

Question 5

What should I do if there's an issue with my order?

Accepted Answer

No worries! Email me at Danielle@dcsportsphotos.com with a photo of what you received, along with the athlete's name, team name, league name, and a description of the issue. We'll sort it out!

Question 6

Why are the photos blurred out or watermarked?

Accepted Answer

Why are the photos blurred out or watermarked?We use SnapShield to protect your athlete's images before purchase. Once you complete your order, the watermark is removed and you'll receive clean, high-resolution photos. For the best viewing experience while browsing your gallery, we recommend using a larger device, like a tablet or computer, rather than a phone.Can I screenshot my athlete's photos?No. Screenshots of watermarked or proofed images are not permitted. All images are protected under copyright, and unauthorized use, including screenshotting, may result in an invoice for the image(s) used. We reserve the right to cancel or delete orders in cases of copyright violation. How to fix this issue? Purchase your downloads.

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